01 General Refund Policy
Payments made for services are generally considered confirmed once the service, project, subscription, development work, or integration has been initiated.
Refund eligibility may depend on the nature of the service, the stage of work, the applicable service agreement, and the circumstances of the refund request.
02 Refund Eligibility
A refund request may be considered where a service has not been started, a payment has been made in error, or Nerotix determines that a refund is appropriate based on the circumstances.
For ongoing development, customization, integration, or technology projects, any refund will be evaluated against the work already completed, resources allocated, and costs incurred.
03 Non-Refundable Services
Amounts relating to work already completed, customized development, third-party services, integrations, or other costs already incurred may not be refundable.
Where a service is delivered according to the agreed requirements, payment may not be refundable merely because the customer subsequently changes their requirements or decides not to use the service.
04 Duplicate or Incorrect Payments
If a customer has made a duplicate payment or an incorrect payment, the customer should contact Nerotix with the relevant transaction details. The payment will be reviewed and, where applicable, the eligible amount may be refunded through the appropriate payment method.
05 Refund Request Process
Refund requests should include sufficient transaction and customer details to allow Nerotix to verify the payment and assess the request.
- Customer or company name
- Payment or transaction reference
- Date and amount of payment
- Reason for requesting the refund
- Any relevant supporting information
06 Refund Processing
Once a refund is approved, Nerotix will initiate the refund through the applicable payment method or other appropriate channel. The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or banking institution.
07 Contact Information
For refund-related questions or requests, you can contact Nerotix using the following details.
Nerotix Technologies Private Limited
T-30001, 3rd Floor, Vasundhara Tower, Behind SP Office, City Center, Gwalior, Madhya Pradesh - 474011
Email: sales@nerotix.in
Phone: +91 89899 08110